James Sankar, AARNet’s Director, Enterprise Services reports:
Several presenters at CEBIT2013 provided useful information, ideas and insight from their varied experiences with cloud computing migration, adoption and usage.
Here are my highlights:
Harper Reed, CTO, Obama for America 2012 Campaign delivered the International Keynote: Leveraging Cloud Services for Barack Obama’s Re-election
For this campaign he was the lead engineer to 40 IT engineers and 120 support staff (a tenfold increase from the 2008 election effort) with the target of reaching out online to raise $1bn dollars in 18 months. An application was created to engage with voters to encourage responses like click to donate, help locally via influencers and personal network and conversation micro listening to push the conversation closer to the customer. The infrastructure required was 1000 Amazon Web Servers with Openstack, designed based on an expectation of failure overcome by constant user experience and testing, server fail tests and mock election days.
Dr Steve Hodgkinson, Research Director IT APAC, Ovum spoke on The Organisational Impact of Cloud Services Adoption
He pointed out that business sees IT as slow, complex, process oriented, risky and cumbersome. 63 of Australian CIOs surveyed plan to outsource to a shared cloud model within the next 1-2 years. IT is expected to refocus effort to more directly modernize core business with solutions for a mobile workforce, for creating an environment that can attract talent, for driving efficiencies “more from less”, from enabling closer IT/Business alignment and helping improve business decision making via analytics driven metrics. IT has to manage a proliferation of devices; solutions and data, there are huge challenges to do so by traditional means. Moving to a hosted public/private cloud of shared commodity services with support for Service Oriented Architecture and APIs offers attractive pathways to move ahead. Examples in Higher Education include Hosted services via Amcom, Microsoft CRM and Office365.
The sweet spot today is to link support for functionality to business outcomes as a broker who can shop, buy, evolve, configure and share private, hybrid and public cloud services. OVUM has a cloud services catalyst framework, and a more in-depth insight into cloud and the framework can be found here as a downloaded 101 slide PDF from a Government conference in NZ in mid June 2013: http://www.govis.org.nz/Portals/0/Dr%20Steve%20Hodgkinson.pdf
Damian Cronan, CTO, Mi9 / ninemsn spoke about Migrating the Organisation to the Cloud
The Mi9/ninemsn business demanded faster timeframes for hosting infrastructure and the use of subcontractors. A lead team of two full-time equivalent staff were able to establish a public cloud within 8 hours that was stabilized as production ready within 4 months.
Nick Pachos, Head of Product and Carrier Management, AAPT Limited delivered the Diamond Sponsor Presentation: The role of Carriers in Cloud Computing
He said AAPT predict global IP traffic to grow significantly with connected devices to be three times the global population by 2016, and low cost outsource service providers are likely to be cannibalised by cloud service providers by 2015 with 50% of enterprise email primarily on mobile devices by 2015.
Drivers to adopt the cloud include:
Panel Discussion: Data Sovereignty and Security in the Cloud – Problem or Perception?
Simon Beckett, IT Operations Manager, RedBalloon spoke about being a Big Business Player on a Small Business Budget
He said RedBalloon experienced traffic peaks and outages at holiday times for transactions and call centre communications. They moved to Amazon Web Services with the warm standby of servers in multiple global regions and Office365 for office work with DR provisioning in place. Customer loyalty was measured using NetPromo scores http://www.netpromoter.com/why-net-promoter/know/ and customer centre experience improved through context delivered information sourced from disparate data sources.
Simon believes you need to love your sysadmins to make the most of cloud computing:
Chris Gilmore, Chief Information Officer, Information Management and Technology, Department of Business and Innovation (VIC) spoke about The Department of Business and Innovation’s adoption of a Public Cloud
Chris explained how the department embraced salesforce.com to be more effective in core customer interactions. Legacy databases were decommissioned and salesforce was rolled out with email integration and grant management functions (workflow customisations) added with related financial data pushed and pulled from GEMS (Global Engagement Mgt Modelling) and Oracle Financials. Data was hosted in Japan and backed up in San Francisco under a multi-year SAAS contract. With over 1000 specific issue resolutions to handle across 12,000 businesses the GEMS system created a rich business intelligence dataset that was updated through Salesforce Chatter and IPADs for real time input of engagements.
There are risks to manage:
In terms of contracts, things to think about: