More and more people are video conferencing every day thanks to how easy it has become to create virtual spaces for talking and seeing other people.
For many organisations video conferencing is enabling collaborations with remote teams and customers at scale, boosting productivity while reducing travel costs.
An increase in video conferencing usage also means that the associated security risks and the chance of fraudulent usage are likely to increase too if mitigations are not practiced. A lot of sensitive information and private discussions are shared via video conferencing.
So, despite all the major video conferencing service providers promoting the security capabilities of their systems, end-user education is still necessary. While video conferencing technology has become easy to use and self-managed, user training will help users discover security features and put them to good use. Organisation-wide user education is also vital for creating awareness about video conferencing risks and how to mitigate them.
Here are some tips to help organisations in the AARNet community prepare their users for a safe video conferencing experience.
Create a safe use policy that promotes the healthy and safe use of your video conferencing facilities. This will set the boundary of what and how video conferencing is to be conducted. While some organisations may have an open policy on the use of video conferencing, users need to respect that other organisations may not. In any case, there should be different policies for different use cases and for protecting different end-users (e.g. school students or minors).
Enable centralised authentication for accessing your video conference facility or tool to schedule online video meetings and to create virtual spaces. Enabling single-sign-on means users don’t have to manage different passwords. A video conference facility needs to be protected from unauthorised access to prevent fraudulent usage. Implement an audit trail, which will help with tracing events for investigating security incidents.
Encryption is an absolute must for video conferencing security. On top of stopping snoopers from getting into the system, encryption secures the content of communications by scrambling them in transit using a digital code.
Changing your passwords – and usernames, for that matter – from default settings to a strong, complex passphrase is a fundamental security requirement.
Author: this blog post was prepared by Paul Hii, AARNet’s Collaboration Portfolio Product Manager.
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