On the back of a number of projects that have expanded the reach of the network, the AARNet community has grown significantly over the past two years. In addition to meeting the networking needs of shareholder institutions, AARNet has connected many new customers, including k-12 schools, health, cultural and other organisations with a research and education mission.
In response to this growth, we recently appointed Don Robertson as Director of Customer Relations. Don and his team’s objective is to ensure that our customers across Australia receive great value from their investment in our services.
The team members focusing primarily on shareholder customers are John Batchelder, who will engage with those in VIC, SA and TAS, and Angus Griffin, who will work with institutions in the ACT, NSW, NT, QLD and WA. John and Angus will serve as customer advocates within AARNet, as well a first point of contact for the shareholder customers in these states and territories, ensuring the free flow of information between AARNet and those customers.
There has been positive feedback for this new model within the AARNet community. The team will also continue to engage with customers through various forums, including state based Directors of IT groups and CAUDIT, and looks forward to seeing strong and productive relationships grow as a result of these new changes.
Dec 17, 2015
2015 has been another busy and productive year for AARNet. We’ve seen many new customers connected and network builds completed. We’ve also continued to focus our attention on developing ‘above the network’ services to meet the increasingly data-intensive, collaborative and global needs of Australia’s research and education sector. We wish...
Sep 23, 2015
Chris Hancock, CEO AARNet It’s hard to believe the year is nearly over. Our focus continues to be on evolving the network to meet the future needs of the research and education sector. SDN Testbeds and Science DMZ sandboxes are examples of AARNet initiatives underway to inform future network planning....
Sep 22, 2015
Pushing technological boundaries and exploring what the future network might look like has been a focus of AARNet’s activities since the early days of rolling out the Internet in Australia. SDN Testbed Currently, we’re exploring the area of Software Defined Networking (SDN). SDN is an emerging new technology, focused on teasing...