Need help with Zoom? Here’s where to find support information

With so many people using Zoom for remote working and remote learning in the wake of the COVID-19 outbreak, our support team is experiencing an unprecedented number of calls. Here’s a list of online resources to help you get started and trouble shoot.

Zoom Admins, here are some links to where you can find more information about Zoom:

• AARNet Support page – support.aarnet.edu.au then select the Zoom option
• AARNet Service Status page – status.aarnet.edu.au
• Zoom Support page – support.zoom.us/

For training of end users (faculty, admin staff, students, etc.) there are a number of options available:

• Watch getting Started with Zoom sessions that cover;
  • How to download the Zoom applications and join a Zoom meeting
  • How to schedule a meeting and send out invitations
  • In-meeting controls and differentiation tools (including the waiting room, share screen, breakout rooms)

Pre-recorded session (38 mins) that can be watched anytime –https://aarnet.zoom.us/rec/play/ucYoIumtq243G9fAswSDUPArW9W-eKis1Cga8_EPmk7mAnFQMAevZ7IQZefBr9eLpOtBNxuUZZ4WFxrQ?continueMode=true

Live session (use the form in the link to self-register) –https://livetraining.zoom.us/webinar/register/8915786869708/WN_Qkc7KpkNSFOdlTwpZkGFlQ?timezone_id=Australia%2FSydney

• Meeting and Webinar best practice documentation (including Zoom Meeting Training Reference Guides)
  https://support.zoom.us/hc/en-us/articles/209743263-Meeting-and-Webinar-Best-Practices-and-Resources
• Zoom 101: Breakout Rooms
• Zoom 101: Polling (In-meeting)
• Zoom 101: Manage Participants (In-depth)
• How to use Waiting Rooms to Manage Office Hours & Drop-In Visitor Times
• Comprehensive Guide to Educating Through Zoom

There is also a lot of really good information about Zoom in an education setting on the Zoom COVID-19 response page – https://zoom.us/docs/en-us/covid19.html