Services

Need help with Zoom? Here’s where to find support information

Fields marked with an * are required

Subscribe to our newsletter

With so many people using Zoom for remote working and remote learning in the wake of the COVID-19 outbreak, our support team is experiencing an unprecedented number of calls. Here’s a list of online resources to help you get started and trouble shoot.

Zoom Admins, here are some links to where you can find more information about Zoom:

For training of end users (faculty, admin staff, students, etc.) there are a number of options available:

  • Watch getting Started with Zoom sessions that cover;
    • How to download the Zoom applications and join a Zoom meeting
    • How to schedule a meeting and send out invitations
    • In-meeting controls and differentiation tools (including the waiting room, share screen, breakout rooms)

Pre-recorded session (38 mins) that can be watched anytime –https://aarnet.zoom.us/rec/play/ucYoIumtq243G9fAswSDUPArW9W-eKis1Cga8_EPmk7mAnFQMAevZ7IQZefBr9eLpOtBNxuUZZ4WFxrQ?continueMode=true

Live session (use the form in the link to self-register) –https://livetraining.zoom.us/webinar/register/8915786869708/WN_Qkc7KpkNSFOdlTwpZkGFlQ?timezone_id=Australia%2FSydney

There is also a lot of really good information about Zoom in an education setting on the Zoom COVID-19 response page – https://zoom.us/docs/en-us/covid19.html


Related Stories

Conferences & Events / Services

Oct 28, 2020

October Brunch and Learn webinar highlights

October saw the continuation of the AARNet...

Services

Oct 26, 2020

CloudStor integration for Galaxy Australia is now live

Life sciences researchers using the Galaxy Australia...

Conferences & Events / Services

Aug 27, 2020

August Brunch and Learn webinar highlights

In the August webinar of the AARNet...

Security / Services

Jun 29, 2020

AARNet’s response to Zoom security and privacy issues

      Online safety and privacy is extremely important...